Our rooms did not have issue(so far fingers crossed) but a lot of people in our group had room issues. For rooms, the area is a little bit smaller compared to some area hotels but typical of a Holiday Inn property so no complains there. it does look like they treat their guests as like burglars to close/lock off their breakfast area. I think this shows lack of service and professionalism with no empathy to their guests. They also literally, close off the breakfast area while people are still eating almost like telling everyone to get out. I could understand the policy but they would not even hear about suggestion of simply announcing that they are closing the breakfast area for last call so people could have a chance to get their last servings if needed. When we inquired with one of the staff, they replied in a kind of a rude way that "when its close, its closed". Our first day, they locked breakfast area right at 9:30 sharp without letting the people already eating that they are closing. There are no safebox to store some of your valuables and when I asked the front desk I was just told they have none in a lazy way without effort of providing alternatives or if they can help in any other way. Also leading to our stay, I did have phone interaction with some of their staff for my reservation and they have been very helpful and accommodating so was surprised with my current experience here. I must add though that when buying things in their marketplace, the interaction of charging our things with the front desk was fast and seamless so that is a positive. I was not acknowledge about being an IHG rewards member and welcomed at the Hotel. When we checked-in, I already felt the lack of appreciation for their guests as I never felt welcome from the get go. The lack of service was just apparent from checkin all the way to everyday interaction. We stayed here for a national competition since this is one of the Hotels that was sanctioned by the organizers.
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